We thank you for having purchased TRUEVIEW Product and are sure you will enjoy it. In the event of your product requiring service, please contact the nearest TRUEVIEW Authorized Service Centre.
TRUEVIEW warrantees the product to be free from manufacturing defects. This non-transferable warranty is only for the first end user. TRUEVIEW will repair the product on the terms and conditions below :
- Warranty will be valid only when original Purchase Invoice are presented for service.
- TRUEVIEW reserves the right to decline warranty service.
- This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
- This Warranty will be Void if the type or serial no. on the product has been altered, removed or defaced.
- This Warranty does not cover damage caused to the product due to improper installation by customer and / or connection of the product to equipment not approved by TRUEVIEW and deficiency in product performance due to signal reception through third party apparatus/equipment or the use of third party software.
- This Warranty shall not apply to damages caused to the product by accident, lightening, ingress of water, fire or Acts of God, improper ventilation, dropping or excessive shock or any external cause beyond TRUEVIEW control and/or any damage caused due to tampering of the product by an unauthorized agent.
- This Warranty does not cover liability for loss of data, recorded image/s and/or business opportunity loss. If during the repair the content of the hard drive/ memory are altered, deleted, or in any way modified, TRUEVIEW shall not be responsible.
- TRUEVIEW reserves the right to replace the defective part with an equivalent and/or reconditioned part.
- This Warranty shall not affect consumer’s statutory rights under applicable Indian Laws, nor the consumer’s rights against the dealer arising from their sales / purchase of the product.
Care & Maintenance
Care and maintenance of video surveillance system is key to longevity and success of the system. With some small guidelines and tips you can ensure your system keeps on performing as desired.
Preventive measures have to be taken to ensure your cabling and equipment from birds and rodents. Since birds, rodents, and insects can all detrimentally affect security video deployments. Small birds can find cable insulation to make good nest material and rodents can damage them without you noticing it. Besides this, spiders often like to build webs over the camera housing’s faceplate. Wasps and bees have also built small nests in fixed camera housings. In winter, cameras can be a nice place to get warm.
Outdoor camera and housing require regular inspection and cleaning. Dirt or dust on a PTZ dome can cause the camera’s autofocus function to focus on the dome itself, which often blurs the image. Light from internal camera infrared illuminators (usually a ring of infrared LEDs) is reflected back into the camera’s sensor even by very light accumulations of dust or dirt on the camera’s dome or housing faceplate.
Thus, the dome of the camera must be cleaned inside and out at frequent intervals, as dust or dirt on either side will reduce the clarity of the image. These cleaning tips also apply to indoor cameras, although they generally don’t get as dirty as outdoor cameras:
If there is a significant amount of dry dirt or sand on the outside of the camera housing and/or dome, use a dry soft brush to gently brush it; or use a can of compressed air to blow the dust off, being careful not to be too close to the camera as too much air pressure can push the dirt into the dome, creating scratches.
Remove the dome (or open the housing) to access the inside of the dome and use a micro-fiber cloth to remove any dirt or dust buildup.
If there is a significant accumulation of dirt or grease on the dome, wash it in warm soapy water and dry it with a micro-fiber cloth (do not use paper towels which may scratch the dome). Clean the rest of the camera, inspecting closely for insect eggs or spider webs.
- Clean the exterior of the enclosure using a soft brush, air can or damp cloth. For greasy accumulations, use warm soapy water and dry off the housing with a micro-fiber cloth.
- Open the enclosure and inspect it closely for insect eggs, spider webs or nest material. Clean the inside of the housing with a soft brush, air can, or damp cloth — taking care not to rub dirt onto the camera itself, especially the lens.
- Check the wiring in the enclosure to ensure its insulation is intact and has not deteriorated for any reason, correcting any problem found.
- Once in a while, you may find that a lens has a fingerprint or other smudge. Use a lens-cleaning pen or cloth, as ordinary cleaning materials may scratch the lens or damage protective coatings.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continues use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.