Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OUR WEBSITE.

1. Warranty

  1. Our website (hereinafter referred to as “Site”) is operated and owned by Warner Electronics India Private Limited, a company, having its principal place of business at A-114/6, Behind Nakshatra Building, Near Skoda Auto Factory, Five Star Shendra MIDC, Jalna Road, Shendra, Aurangabad, Maharashtra, 431007 (hereinafter referred to as “WEIPL”, or “We” or “Our” or “Us” or “Company”). The website can be accessed through https://trueview.co.in.
  2. These Terms constitute a legal and binding contract between WEIPL and you, the customer, visiting the website mentioned above (hereinafter referred to as “You” or “Your” or the “User(s)”).
  3. The Site is owned and maintained by WEIPL. Our Site is a platform that facilitates online purchases of WEIPL’s products. The Site also provides information and support services related to the products sold on our Site. The products and services would be made available to natural persons who have agreed to use the Site.
  4. Your access to and use of Our Site is subject to the following terms and conditions (“Terms”), including the applicable policies which are incorporated herein by way of reference and all applicable laws.

2. ACCEPTANCE OF THE TERMS

  1. By clicking on the “I agree” button on Our Site, You confirm that You accept these Terms and any other document available on Our Site, without limitation or qualification, and that You agree to comply with them. 
  2. You are also responsible for ensuring that all persons who access Our Site through Your credentials/account are aware of these Terms and other applicable terms, conditions, and applicable national laws and that they comply with them at all times. 
  3. Further, by accepting these Terms, You also accept and agree to be bound by Our policies, including the Privacy Policy Notice, Shipping Policy, Return Policy, and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Site, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms. 
  4. If You navigate away from the Site to a third-party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.
  5. WEIPL has the right to amend these Terms of the Site at its sole discretion. Please ensure that You have read and adequately understood these Terms every time You access and use the Site.
  6. If You do not agree to these Terms, You must not use Our Site.

3. ELIGIBILITY OF USE

  1. Use of the Site is available only to persons who are legally eligible to enter into binding contracts under the Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including without limitation, minors, un-discharged insolvents, etc. are not eligible to use the Site. The Products shall not be available to any User(s) suspended or removed from the WEIPL’s system for any reason whatsoever.
  2. If You do not conform to the above qualification, You will not be permitted to place an order for the products/services through the Site. By accessing and using the Site, You represent that You are of legal age to form a binding contract and are not a person barred from entering into a contract under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail the services provided by the Site, through Your legal guardian in accordance with the applicable laws.

4. CHANGES TO THE TERMS

  1. We reserve the right to revise the Terms at any time. Any material changes, will be notified by posting a notice on the Website.. You can opt out of any revisions by visiting Your account settings and clicking the “Opt-Out” button within 15 days of the notification. If You opt-out, You will no longer be able to use the Website and Your account may be terminated. If You do not opt-out within 15 days, You will be deemed to have accepted the revised Terms and Conditions.

5. CHANGES TO THE SITE

  1. We may update and change Our Site from time to time to reflect changes to Our products, Our services offered, Our User’s needs, and Our business priorities. Equally, the material on Our Site may become outdated, and We make no commitment to update such material.
  2. WEIPL has the right to amend these Terms of the Site at its sole discretion. Please ensure that You have read and understood these Terms every time You access and use the Site.

6. REGISTERING YOUR ACCOUNT

  1. Subject to the age restrictions outlined above, You may view and use many features of Our Site after registering on the Site, including but not limited to making purchases and placing orders. You will be responsible for maintaining confidentiality of Your account, and password, and restricting access to Your computer, and You hereby accept responsibility for all activities that occur under Your account and password.  You agree to immediately inform WEIPL of any unauthorized use of Your account or any breach of security about Your account registered with the Site. You agree and acknowledge that the information You provide, in any manner whatsoever, is not confidential or proprietary and You will use Your account on the website to purchase products only for Your personal use and not infringe any rights of a third-party for business purposes.
  2. As part of the registration process on the Site, WEIPL may collect the following personally identifiable information about you: including first and last name, email address, mobile phone number, current location, demographic details such as age, gender, etc., the links You click on the Site, the number of times You access the page and any such browsing information. We may send a one-time password to verify Your contact details in. You have to keep Your account and registration details up to date with Your current and correct details for receiving communications related to Your purchases from the Site. For more details about the types of data that are collected on Our Site, You may refer to our Privacy Policy Notice.
  3. You authorise WEIPL to contact You for any transactional purposes related to Your account.
  4. You agree to not have more than one active Account on the Site. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.

7. PURCHASING PRODUCTS FROM THE SITE AND USING THE SITE

  1. For placing an order, You can register and log in on the Site.
  2. You further agree and acknowledge that:
    1. All information, products, and services displayed on the Site, do not constitute an offer to sell. The order placed by You shall constitute an offer to purchase product/s under these Terms at the price specified (including delivery and other charges).
    2. Your order may be accepted or rejected due to any unforeseen circumstances.
    3. Before placing an order, You will check and verify the product description carefully. By placing an order for a product You are bound by the conditions of sale included in the product’s description.
    4. The prices and availability of the products are subject to change without prior notice to You, at the sole discretion of WEIPL.
    5. We may revise and cease to make available any product at any time. In the event, that We are unable to deliver the product, You will be notified by Your e-mail and Your registered mobile number and Your order will be automatically cancelled due to the unavailability of the product. In such an event, WEIPL shall not be liable to pay any damages to You owing to cancellation and non-delivery of the order.
    6. In the event, Your order is cancelled automatically due to the unavailability of the product, WEIPL will refund the amount of the product within 3-7 business days.
    7. WEIPL has granted You a limited, non-exclusive, and non-transferable license to access and make personal and non-commercial use of the Site and not to download (other than page caching) or modify any portion of the Site. This license does not enable You to engage in any resale of the products ordered or to indulge in any commercial use of the of the Site or its contents contained therein.

8. PURCHASE OF PRODUCTS FROM THIRD-PARTY PLATFORMS

  1. While We acknowledge that Our products can be purchased from third-party platforms, We do not claim any responsibility for fulfilling the orders placed on such platforms. We encourage You to thoroughly review third-party terms before finalizing Your order. We want to be transparent about this relationship and ensure you have all the information necessary to make informed decisions.

9. DESCRIPTION OF THE PRODUCTS ON THE SITE

  1. The product pictures are indicative and may not match the actual product. WEIPL has made every effort to display the colours of the products that appear on the Site as accurately as possible. However, as the actual colours You will see depend on Your monitor, WEIPL cannot guarantee that Your monitor’s display of a colour will be accurate.
  2. WEIPL reserves the right to correct, change, or update the information, errors, inaccuracies, or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies, or omissions may also relate to the pricing and availability of the product.

10. RECOMMENDATION OF THE PRODUCT ON THE SITE

  1. Any recommendation made to You on the Site during the course of Your use of the Site is purely for informational purposes and for Your convenience and does not amount to an endorsement of the product by WEIPL or any of its holding, subsidiary, associates in any manner.

11. ORDER INQUIRIES

  1. Once an order is placed, You will receive an acknowledgement receipt of the order on Your registered email address.  If You have any further queries, You may address the same to WEIPL customer care on the contact information provided herein below.
  2. If you have placed an order on the third-party platform, You will be able to check the status of Your Orders by visiting their respective website.

12. SHIPPING AND DELIVERY

  1. The address at which delivery of the product, ordered by You, is to be made will be correct and proper in all respects. In the event of non-delivery or late delivery occurring on account of a mistake by You (i.e. wrong or incomplete name or address or any other wrong information), any extra cost incurred by the delivery partner for redelivery of the said order shall be borne by You, prior to the redelivery being arranged.
  2. You authorise WEIPL to contact You for any transactional purposes related to Your order.
  3. WEIPL shall not entertain any complaint after 7[7] days of the order having been delivered to You.
  4. Please review the WEIPL’s Shipping Policy so that You may understand Our shipping and delivery practices, procedures, and terms. The orders would be processed and delivered by Our delivery partner.
  5. For products purchased through third-party platforms, the shipping and delivery policies of such third-party platforms will govern the transaction.

13. INDEMNIFICATION

  1. You agree to indemnify, save, and hold Us, Our promoters, directors, affiliates, contractors, service providers, employees, officers, agents and its third-party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation to legal fees and expenses, arising out of or related to Your use or misuse of the Site, violation by You any of the terms, or any breach of the representations, warranties, and covenants made by You herein. We reserve Our right, at Your expense, to assume the exclusive defence and control of any matter for which You are required to indemnify us, including rights to settle, and You agree to cooperate with Us to defend and settle the claims. We will make reasonable efforts to notify You of any claim, action, or proceeding brought by a third-party that is subject to the foregoing indemnification upon becoming aware of it. This clause shall survive the termination of this agreement.

14. OWNERSHIP AND PROPRIETARY RIGHTS

  1. We are the owner or the licensee of all intellectual property rights in Our Site and the material published on them. The intellectual property includes all trademarks, trade names, domain names, logos, service marks, patented inventions, and all content (whether or not registered under copyright) displayed on Our Site (collectively the “IP”). Nothing contained on the Site grants, expressly or implicitly, any licence or right to use any IP without the written permission of WEIPL or such third-party that may own the IP.
  2. All rights, including copyright, in the Site are owned or controlled for these purposes by WEIPL. Except where expressly stated otherwise, You are not permitted to do any derivative work, copy, download, store (in any medium), transmit, broadcast, show or display in public, adapt or change in any way the content on the Site for any purpose whatsoever without Our prior written permission. Use for any other purpose is expressly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible under applicable law. Any other rights, not expressly granted herein, are reserved.
  3. All materials published on the Site, including, but not limited to software(s), advertisement(s), written content, views, reviews, photographs, graphics, images, illustrations, marks, logos, sound or video clips, and flash animation, are protected by Our copyrights or trademarks. You are not permitted to copy, modify, publish, transmit, reproduce, create derivative works of, distribute, publicly perform, display, or in any way exploit any of the materials or content on the Site in whole or in part.
  4. All names, logos, marks, labels, trademarks, copyrights, or intellectual and proprietary rights on the Site belonging to any person, entity, or third-party are recognized as proprietary to the respective owners, and any claims, controversy, or issues against these names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights must be directly addressed to the respective parties under notice to us. You irrevocably confirm and undertake that We shall not be liable for any claims, expenses, and liabilities for the display or use of the names, logos, marks, labels, trademarks, copyrights, or intellectual and proprietary rights on the Site under license or rights or affiliation with the said person, entity or third-party.
  5. You may download material displayed on Our Site for Your own non-commercial, personal use, provided You do not remove or obscure Our copyright and other legal notices. You may not, however, distribute, modify, transmit, reuse, re-post, copy, publish, license, or use the content of the Site, including the text, images, audio, and video, for business or commercial purposes or any purpose other than Your personal, informational use without Our prior consent. We intend to enforce Our IP rights to the fullest extent of the law.

15. LIMITATION OF LIABILITY

  1. Your use of Our Site is at Your own risk. Neither We nor any other party involved in creating, hosting, or maintaining the Site shall be liable to the fullest extent allowed by law for any direct, indirect, incidental, consequential, or punitive damages arising out of Your access to (or inability to access), or use of (or inability to use), the Site or their contents. Without limiting the foregoing, the Site is provided to You “AS IS,” WITHOUT CONDITIONS, WARRANTIES OR REPRESENTATIONS OR OTHER TERMS OF ANY KIND, EITHER EXPRESSED OR IMPLIED. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE.
  2. WEIPL shall have the right, at any time, to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability, and equipment needed for access or use. Further, the Site may discontinue disseminating any portion of information or category of information. WEIPL does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or use the Site.
  3. We will not be liable for any damage to Your computer equipment or other property on account of Your access to or use of the Site or Your downloading of any materials, data, text, images, video, or audio from the Site. We do not warrant that Our Site or the server are free from viruses or other harmful components. You are responsible for configuring Your information technology, computer programs, and platform to access Our Site. You should use Your virus protection software.

16. REPRESENTATIONS AND WARRANTIES

  1. We do not warrant that the Site will be free from errors or omissions.
  2. We make no representations regarding the use of or the result of the use/depiction of the contents on the Site in terms of their correctness, accuracy, reliability, or otherwise. WEIPL shall not be liable for any loss suffered in any manner by the User as a result of depending directly or indirectly on the depiction of the Content on this Site.
  3. You acknowledge that this Site is provided only on the basis set out in the Terms. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside Our reasonable control including, without limitation, the unavailability, inoperability, or interruption of the internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Site.
  4. The contents / information / data on this website and any software made available on this website, are provided on “as is” and where-is basis, without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose. There is no warranty of any kind, express or implied, regarding third party content.
  5. Nothing contained herein is to be construed as a recommendation to use any product, process, equipment or formulation, in conflict with any patent, or otherwise and WEIPL makes no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise.
  6. For any general information posted on the Site, Users must not infer or assume that such information necessarily applies to them.

17. WARRANTY OF PRODUCTS

  1. WEIPL warrantees the product to be free from manufacturing defects. To understand the warranty related terms provided on Our products please refer to Our Warrant Policy here.

18. TERMINATION

  1. We reserve the right to restrict, suspend, or terminate these Terms and your access to all or any part of the Site at any time without prior notice or liability if you breach any provisions of these Terms.
  2. You agree to provide true, accurate, and authentic information in all instances where such information is requested from You by WEIPL. Further, WEIPL reserves its right to confirm, verify, and validate the information and other details provided by You at any point in time. If upon confirmation, Your details are found not to be true, partially or wholly, then WEIPL in its sole discretion has the right to take legal action/cancel Your registration and to prohibit You from using any service of WEIPL without any prior intimation.
  3. We further reserve the right to terminate Your membership and/or refuse to provide You with access to the Site, at any time without assigning any reason, or if it is brought to Our notice or if it is discovered that You are under the age of 18 years. 
  4. You agree that We will not be liable to You or any third-party for any such termination. 
  5. Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies We may have at law or in equity.
  6. We reserve the right to refuse access to use the services offered at the Site to new Users or to terminate access granted to existing Users at any time without according any reason for doing so and You shall have no right to object to the same.
  7. Upon termination for any reason, We will block Your access to the services and/or delete Your services account.

19. WAIVER

  1. Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Our authorised representative.

20. FORCE MAJEURE

  1. WEIPL shall not be liable to the User(s) for any delay or non-performance of its obligations arising from any cause beyond its reasonable control including but not limited to any act of God, governmental act, the act of any regulatory authority, supervening illegality, war, malicious damage, fire, flood, epidemics, pandemic(s), including but not limited to coronavirus (COVID-19) or any other health risk outbreaks, explosion, power blackout, breakdown of any equipment, loss of utility, civil commotion, industrial dispute, acts or omissions of telecommunications or data communications operators or carriers or any other third-parties or, in relation to the services any technical or other problems affecting any operation of the services (a “Force Majeure Event”).

21. GOVERNING LAWS

  1. These Terms and all transactions entered into on or through the Site and the relationship between You and WEIPL shall be governed in accordance with the laws of India without reference to conflict of laws principles.
  2. You agree that all claims, differences, and disputes arising under or in connection with or in relation hereto, the Site, the Terms or any transactions entered into on or through the Site or the relationship between You and WEIPL shall be subject to the exclusive jurisdiction of the courts at Mumbai, India and You hereby accede to and accept the jurisdiction of such courts.

22. USER OBLIGATIONS

  1. You are prohibited from violating or attempting to violate the security of the Site, including, without limiting the foregoing, You agree that You will not use the Site to undertake any of the following actions or to display, upload, modify, publish, distribute, disseminate, transmit, update or share any information that:
    1. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    2. infringes any patent, trademark, copyright, or other proprietary rights;
    3. contains viruses, corrupted files, or any other similar software or programs that are designed to interrupt, destroy or that may limit the functionality of any computer source or that may damage or adversely affect the operation of another person’s computer, its Site, any software or hardware, or telecommunications equipment;
    4. advertises or offers to sell any goods or services for any commercial purpose;
    5. is in the nature of promotional services, products, surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chains.
  2. WEIPL is entitled to investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this Site other than the search engine available on this Site.

23. GENERAL

  1. These Terms are the entire agreement between Us and You with respect to Your use of the Site. If any of these Terms are determined to be illegal, invalid, or otherwise unenforceable under the law, to the extent and within the jurisdiction in which that term is illegal, invalid, or unenforceable, such terms shall be severed and deleted from these Terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
  2. Nothing contained in these Terms shall be construed as creating any agency, partnership, affiliation, joint venture, or other form of joint enterprise between us. Our failure to require Your performance of any provision hereof shall not affect Our full right to require such performance at any time thereafter, nor shall Our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole but these Terms shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms are for convenience only and shall not be used in its interpretation.

24. PRIVACY POLICY

  1. WEIPL collects, processes, and shares data with third-parties, in accordance with its Privacy Notice, in order to provide, manage, and complete the delivery of products and services and to keep track of your product/service-related query/communications, symptoms, side-effects shared by You. We view the protection of Your privacy and information as a very important principle. Please view Our Privacy Policy Notice, to understand how We collect, process, share Your information, and maintain data security practices in relation to Your information.

25. COMMUNICATIONS FROM YOU

  1. While we encourage engagement and feedback, we assume no obligation to respond to every message posted on our Site. However, we strive to make our best efforts to answer user inquiries in a timely manner. Please note that due to resource limitations, responses may not always be immediate.
  2. You are solely responsible for ensuring that all information You post or submit to our Site complies with all applicable laws and regulations. Your content must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise objectionable. We reserve the right to remove any content that we deem to be in violation of these terms or any applicable laws and to report illegal activity to the appropriate authorities.
  3. Any communications to Us through the Site or otherwise, including any questions, comments, suggestions, ideas, or information, will be treated by Us as non-confidential and non-proprietary. Anything You transmit may be used by Us or Our affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting, and shall be treated as subject to a grant of a worldwide, perpetual, non-exclusive, royalty-free, irrevocable and transferable license. Furthermore, We are free to use any ideas, concepts, know-how, or techniques You send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing, marketing, and selling products using such ideas, concepts, know-how, or techniques.

26. COMMUNICATIONS BY US

  1. You hereby expressly agree to receive communications by way of SMS, e-mails, phone calls, or through any other legal means relating to the products/services offered by WEIPL.
  2. You can unsubscribe / opt-out from receiving communications from the Company through  e-mail anytime by clicking unsubscribe button at the end of the mail.

27. REPORT ABUSE/ GRIEVANCE REDRESSAL

  1. In the event, You come across any abuse or violation of these Terms or if You become aware of any objectionable content on the Site, please report it to Our customer support team.
  2. If You have any concerns about the Terms or grievances about the Site, the Product(s)/Services, or related privacy matters, please contact us with a thorough description and We will try to resolve the issue for You. Please address them to Our grievance redressal officer at:

Name: Ashish Somani
Address: A114/6, MIDC, Shendra 431 007, Aurangabad, Maharashtra, India
Phone number: +91 7798200888
E-mail: [email protected]

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