Enhancing Patient Experience in Indore Hospitals with Trueview Digital Signages

Preface

Trueview is redefining how institutions communicate through smart, reliable, and visually powerful digital solutions. With a wide product portfolio that includes CCTV Cameras, All-in-One Computers, and Digital Signages, Trueview helps organisations deliver information clearly, consistently, and in real time.

Recognised by Forbes Atmanirbhar and Business Connect Company of the Year, Trueview products are proudly Made in India and built to meet global standards. In healthcare environments, its Digital Signages play a critical role in improving patient communication, reducing confusion, and enhancing overall hospital experience.

1.Enhancing Patient Experience in Indore Hospitals with Trueview Digital Signages 02 1

Client Background

A multi-specialty hospital in Indore wanted to improve patient navigation and communication across its busy premises.

With a high daily footfall, patients and attendants often struggled to find departments, understand procedures, or stay informed about available health check-up packages.

The hospital needed a solution that could:

  • Guide patients clearly across floors and departments in multiple languages.
  • Promote preventive health check-up packages and hospital services.
  • Reduce dependency on staff for basic directions and information.
  • Manage all content centrally without manual updates across screens.

Problems Faced

Outdated

Patient Confusion

Signboards and printed charts were difficult to understand, especially for first-time visitors.

Unattractive

Language Barriers

Information was largely available in one language, limiting accessibility for diverse patients.

Visibility

Low Awareness of Health Packages

Preventive check-ups and wellness plans were under-promoted.

ineffective communication

Operational Load on Staff

Hospital staff spent significant time answering repetitive direction-related questions.

Other Observations

  1. Competitive Disadvantage – Schools without modern technology were increasingly seen as less attractive and less desirable by parents and students.

  2. Retention Concerns – The absence of advanced tools made it harder for schools, universities, and coaching centers to retain students in a competitive environment.

  3. Educator Frustration Teachers expressed the need for better technology to simplify teaching complex topics and engage a diverse student body. 
portrait professor work educational system min scaled

Solutions Implemented

  • Multilingual Patient Guidance: Trueview Digital Signages were installed at entrances, corridors, OPD waiting areas, and elevators, displaying directions and instructions in multiple regional languages.
  • Health Package Promotions: Screens showcased preventive health check-up packages, seasonal offers, and department highlights – updated in real time.
  • Centralised Content Control: Hospital administrators managed all displays from a single dashboard, ensuring consistent, real-time updates across the premises.
  • Patient-Friendly Content Design: Simple visuals, icons, and clear messaging improved readability and reduced anxiety for patients and attendants.
1.Enhancing Patient Experience in Indore Hospitals with Trueview Digital Signages 01 1
Close-up of wall-mount digital signage screen featuring scrolling subtitles and video for public information

Central Dashboard Management

The HR team controlled all screens through one dashboard, scheduling content based on shift timings and break hours.

Technology and Products Used

Trueview Digital Signage Solutions

You can buy or explore our entire Digital Signage range here.

Results Achieved

Sales Growth

Improved Patient Navigation

Direction-related queries at help desks dropped by over 45% within the first month.

Dead Stock 1

Higher Package Enquiries

Health check-up package visibility increased enquiries by 34%, especially among walk-in patients.

performance 2

Reduced Staff Dependency

Administrative staff reported a 30% reduction in repetitive guidance requests, allowing better focus on patient care.

Inventory Management

Enhanced Patient Satisfaction

Feedback scores related to ease of navigation and information clarity improved by 29%.

performance 2

Operational Efficiency

Content update time across departments reduced by over 80% due to centralised control.

Takeaway

By deploying Trueview Digital Signage Solutions, this Indore-based hospital transformed patient communication into a clear, accessible, and stress-free experience. Multilingual guidance, real-time updates, and centralised control helped the hospital improve patient satisfaction while reducing operational burden on staff.

For healthcare institutions aiming to deliver better patient journeys, clearer communication, and smarter promotions, Trueview Digital Signage Solutions offers a practical, future-ready approach.

Trueview - Making healthcare communication simpler, smarter, and more human.

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